As we all have been watching, the coronavirus (COVID-19) has made its way to the United States. The health and safety of all Red Hills Veterinary Hospital employees and clients are of utmost importance and we wanted to provide you with information about the proactive planning measures and actions we are undertaking. We know issues like this can be stressful and we are saddened for the people and families who have been affected.
We will continue to welcome our sick or healthy pets into our hospital but will request that clients who have an infectious respiratory disease like a cold or flu to stay at home. We have listed below a set of guidelines to follow if you are unaware of an illness that can be transmissible. We will gladly see your pets as a drop-off or we will do what we can to answer your questions by phone or email. Our staff will continue practicing good sanitation measures, especially when dealing with these situations. All measures to be taken include putting clients immediately into exam rooms, hand washing after every client, cleaning all counter surfaces and credit card machines, door handles, pet carries, etc. We have equipped our examination rooms and front desk with hand-sanitizers, and we ask that both employees and clients do their part in protecting themselves and each other.
We know this can be confusing and can create a great deal of anxiety. We ask that you please focus on taking care of what you can control:
- We are asking that anyone who feels ill in any way, including having a fever of 100 degrees or higher within 24 hours, please stay home until you recover.
- Your best defense is to wash your hands often, especially before eating and before/after use of communal electronics, with soap and water for at least 20 seconds. When soap is not available, use an alcohol-based hand sanitizer that contains at least 60 percent alcohol.
- Wash hands or use hand-sanitizer after blowing your nose and to discard tissues into the trash immediately after use.
- Avoid touching your face, especially eyes, nose, and mouth.
- Avoid close contact with people who are sick
- Additionally, we strongly encourage all clients to review the CDC’s website for prevention tips and signs of symptoms before visiting our hospital.
Thank you for helping to provide a safe environment for everyone visiting Red Hills Veterinary Hospital and our community.